Can I use SnapSeries with any smartphone?
Yes, SnapSeries is designed to work with any smartphone, except for flip phones. Whether you’re using an iPhone or an Android phone, you should be able to use SnapSeries accessories to enhance your mobile content creation. SnapSeries will magnetically attach to MagSafe-compatible smartphones, and you can use a MagSafe case if you are using an Android or non-Magsafe phones.
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Do you ship to my country?
We offer worldwide shipping to ensure you can receive your SnapSeries perks no matter where you are.
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How much is the shipping cost?
We’re excited to share that shipping for all our perks is absolutely FREE! No extra costs—just pure creative possibilities with your SnapSeries products.
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Will I need to pay customs duties or taxes?
Customs duties and taxes might be applicable depending on your country’s regulations. These charges are the responsibility of the backer and are not included in the shipping costs. For details on any potential duties or taxes, please consult your local customs office. The customs duties/taxes will be calculated at the end of the campaign period.
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When will SnapSeries start shipping?
We’re excited to share that we’re already in production! We plan to start shipping SnapSeries in late September. You can expect to have your SnapSeries products by mid-October at the earliest. Thank you for your support and patience!
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Can I share the SnapSeries campaign with my friends and family?
Absolutely! Sharing the campaign helps us reach a wider audience and gain more support. To do so, just copy and share the campaign link to your friends and family.
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How can I stay updated on the SnapSeries campaign progress?
We will post regular updates here on our Indiegogo campaign page to keep you informed about milestones, production progress, and any important announcements.
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What if I have questions or issues with my SnapSeries perks?
For questions or concerns, you can contact us through the Indiegogo messaging system or email us directly at [email protected]. We’re here to help!
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What is the warranty coverage?
Our products include a 1-year international warranty.
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Will I definitely receive my SnapSeries products?
We’re already in production, so you will definitely get your SnapSeries products. There might be unforeseen delays, but we will communicate any changes openly so everyone is aware. Thank you for your understanding and support!
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What is the Indiegogo Tip option?
The Indiegogo Tip option allows you to add a tip to your pledge to support Indiegogo’s platform and services. You can choose a predefined amount or enter a custom amount under “Other Amount” to include with your pledge. This tip is optional and not required to support our campaign.
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What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.